Frequently Asked Questions
Answers about our mobile diagnostic services
What is MDX Mobile?
MDX Mobile provides portable diagnostic services directly to healthcare facilities and qualifying patient locations.
What services do you provide?
Services may include digital X-ray, ultrasound, vascular Doppler, EKG, and other mobile diagnostic services.
Do you provide STAT service?
Yes. STAT requests can be submitted for eligible examinations and receive priority within our dispatch workflow.
Are services available 24 hours a day?
MDX Mobile’s operational model provides access to diagnostic services 24/7/365, subject to service availability and examination type.
How does a facility order an examination?
Authorized facilities can submit orders through the MDX Mobile XScheduler portal.
Can we track our order?
Participating facilities can receive status information as their examination progresses through the MDX Mobile workflow.
How do we become a customer?
Contact MDX Mobile or complete our Facility Partnership Request form.
Do patients have to travel?
The purpose of mobile diagnostics is to perform appropriate examinations at the patient’s location, helping avoid unnecessary transportation.
Does MDX Mobile provide emergency medical care?
No. MDX Mobile provides diagnostic services and is not an emergency medical service. For a medical emergency, call 911 or follow the healthcare facility’s emergency procedures.